Customer Service

FAQs

Is MyDreamDoll a legit vendor?

  • Absolutely. MyDreamDoll is a reputable vendor committed to providing high-quality products and exceptional customer service. We are verified and authorized by all TPE and silicone sex doll manufacturers listed on our site. We prioritize the privacy and satisfaction of our customers.
  • Check more info about us.

Why choose MyDreamDoll?

Are sex dolls legal?

  • In most countries and regions, owning a sex doll is legal and there is no problem to pass customs. However, laws may vary, and it’s essential to familiarize yourself with local regulations before purchasing.
  • Wondering if sex dolls are legal in your country?

How to order?

  1. Select and Customize Your Sex Doll: Choose a sex doll and customize her to create your dream doll lover.
  2. Complete the Payment: Checkout and complete the payment.
  3. Produce Your Sex Doll: Production starts 24 hours after ordering for several weeks.
  4. Confirmation: Confirm the photos of the produced doll before shipping.
  5. Shipping & Customs: Shipping usually takes about 2-3 weeks by air including customs clearance.
  6. Delivery & Review: Receiving your doll and do not forget to write a good review for us.

Do I need to pay for shipping? Discreet packaging?

  • We provide worldwide free shipping door to door by carriers such as UPS, FedEx, DHL, etc. View our shipping guide.
  • All packaging is discreet, with no private information visible. No one will know what’s inside the carton box.

When will I receive my sex doll?

  • Production starts 24 hours after ordering. Generally, TPE dolls take 1-3 weeks, and silicone dolls take 3-6 weeks depending on the brand.
  • After confirming the photos, we will send out the package and provide a tracking number in 2-4 working days. Shipping usually takes about 2-3 weeks by air. For products in stock, it takes about 1 week for delivery from the warehouse.
  • Learn more detailed production and shipping time.

What’s the difference between TPE and Silicone sex dolls?

  • Both TPE (Thermoplastic Elastomer) and Silicone are high-quality materials. TPE is softer to the touch, more flexible, and generally less expensive. Silicone offers a more realistic look and feel, is more durable, and is resistant to heat and stains.
  • The choice between the two often depends on personal preferences and budget. Read more about TPE and silicone sex dolls.

How to clean and care my sex doll?

  • Cleaning your doll regularly is crucial to maintain its longevity. Use mild antibacterial soap and warm water. Ensure all parts are thoroughly dried to prevent mold. Store in a cool, dry place away from direct sunlight. Regularly inspect for any wear and tear.
  • Learn more about sex doll cleaning & caring.