Purchase Guarantee

We solemnly make the following promise to you. Please refer to the regulations below to ensure you enjoy your shopping experience at MyDreamDoll!

adult doll purchase guarantee at mydreamdoll
  • First and foremost, 100% Authentic Products. We guarantee that all branded sex dolls, torsos, and toys on mydreamdoll.com are 100% authentic. Moreover, we commit that we do not and will never provide any replicas, fakes, or knockoffs!
  • We have verified and obtained authorization from all TPE or silicone sex doll manufacturers listed on our site, and in addition to this, we always dedicate ourselves to assisting you in finding your dream doll. Please do not hesitate to share any specific requirements with us!

Money-Back Guarantee

  • We ensure that all custom-made dolls meet your unique needs and expectations. Furthermore, all sex dolls arrive in brand-new, perfect, and original condition, matching the descriptions and images on our website.
  • Our team crafts and rigorously inspects our products post-production. If you receive a doll that doesn’t match the description, is incorrect, or fails to meet your expectations, we will provide a new replacement or a refund based on our return & refund policy.

🎥 Our return policy only applies to products that the buyer has neither used nor damaged. We recommend recording an unboxing video upon you receive the package to help us confirm any quality issues.

📦 Additionally, we do not cover damage caused by couriers. If you notice damage to the package box, please take photos immediately and contact us. We will assist you in filing disputes and claims with UPS, FedEx, or other freight carriers.

⚠️ Moreover, our money-back guarantee does not cover minor imperfections. Please contact us for after-sales solutions.

After-Sales Solutions

🛡️ In the event that you encounter small issues, please take photos and contact us for after-sales solutions. We will provide repair accessories, such as glue and color refill, along with an instructional video. Rest assured, we are here to help.

Skin:

Firstly, we consider slight variations in skin texture normal, as each doll is hand-crafted. Injection sites and seam lines from the molds are natural outcomes of the manufacturing process and are not defects. These unique differences are often referred to as ‘characteristics’ by doll owners, giving their dolls a distinctive feel.

Eyelashes:

Secondly, every doll comes with a protective eye mask to shield her eyes. If anything becomes loose, simply reattach it with our safe glue.

Makeup:

Thirdly, minor differences in makeup may occur since our team applies it by hand. If you’re not satisfied with the appearance, feel free to remove the makeup and apply it according to your preference.

Finger & Toe Nails:

Additionally, the nails on our dolls are loosely attached to the skin, allowing owners to remove, paint, and reattach them independently. If a nail falls off, you can use lash & nail glue to reattach it.

Heating & Moaning:

Furthermore, please ensure that the heating and moaning functions work properly upon receiving your doll. We do not cover disconnections that occur during use, but the factory can repair them. However, the buyer needs to cover the return shipping costs.

Custom Dolls:

Last but not the least, for dolls with specific or custom requests (including changes in skin color, nipple size, vagina color, etc.), we consider the item bespoke and tailored solely for you. We are open to discussing returns and refunds if you are not satisfied with your sex doll, but we cannot guarantee an automatic full refund unless it is genuinely faulty or not as described or ordered. We will assess each case individually.

🏆 Customer satisfaction is our top priority

If you have any problems with your order or product, please reach out to us at sales@mydreamdoll.com or support@mydreamdoll.com. We’ll make every effort to address the issue promptly and ensure your satisfaction. ❤️

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